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How We Work

OUR
PROCESS.

Transparent, simple, and reliable. Here's exactly what happens from the moment you walk in to when you walk out with a working device.

01
First Contact

Walk In or Call

Visit our store in Kathmandu or give us a call to tell us about your device. No appointment needed — walk-ins always welcome. Our team will greet you and listen carefully to understand your issue before anything else.

Walk-in welcomePhone consultationWhatsApp supportNo wait for basic issues
02
Assessment

Free Full Diagnosis

Every device gets a comprehensive diagnostic — completely free. Our certified technicians run hardware and software checks to identify every issue, not just the obvious one. We then document our findings clearly.

100% freeHardware scanSoftware checkWritten report
03
Transparency

Clear Quote & Approval

We present you with a detailed, transparent quote — parts, labor, timeline. No jargon, no vague estimates. You approve every line item before we touch a single component. We never start work without your go-ahead.

Itemized quoteNo hidden feesYou approve firstTimeline given
04
The Work

Expert Repair / Build

Our technicians get to work using genuine parts, professional tools, and proven techniques refined over 8+ years. For PC builds, every component is carefully installed, cable-managed, and tested to perfection before assembly is complete.

Genuine parts onlyCertified techniciansProgress updatesClean workspace
05
Quality Check

Thorough Testing

Before calling you, we run a full quality check. Every function tested. Stress tests for PC builds. No device leaves without passing our QC checklist. If something's not 100%, we fix it before notifying you.

Full QC checklistStress testingBattery calibrationBenchmark runs
06
Handover

Pick Up & Warranty

Your device is returned in perfect condition along with a detailed repair summary. All our repairs come backed by warranty — 30 days for mobile, 60 days for laptops, and 1 year for custom PC builds. You're covered.

Written warrantyRepair summaryPost-service supportFree re-check if needed
Our Standards

What We Excel At

We measure ourselves against the highest standards so you always receive the best.

Book Now →
Same-Day Completion Rate94%
Customer Satisfaction98%
First-Time Fix Rate97%
Genuine Parts Usage100%
Repeat Customer Rate82%
Speed Matters

Typical Turnaround Times

Mobile Repair📱
30–60 minutes

Screen, battery & port replacements while you wait.

Laptop Repair💻
2–4 hours

Hardware repairs and OS reinstallation same day.

PC Building🖥️
1–2 days

Full custom build with testing and cable management.

Camera Training📷
4–8 weeks

Complete course from beginner to advanced level.

Video Editing🎬
4–8 weeks

Full editing course. Weekend batches available.

Electronics Purchase🛒
Walk-in immediate

In-stock items always ready. Order special items in 2-3 days.

Our Promise

The TechMandir Guarantee

We stand behind every job we do. If you're not satisfied, we'll make it right — no questions, no excuses.

Start a Repair →
✓
Free re-repair if the same issue recurs within warranty period
✓
Full refund if we can't fix your device after accepting the job
✓
Genuine parts certification provided with every repair
✓
Data safety guarantee — your files are never touched without permission
✓
Post-service support via WhatsApp for 30 days after pickup
📞 💬