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How We Work

OUR
PROCESS.

Transparent, simple, and reliable. Here's exactly what happens from the moment you walk in to when you walk out with a working device.

01
First Contact

Walk In or Call

Visit our store in Kathmandu or give us a call to tell us about your device. No appointment needed — walk-ins always welcome. Our team will greet you and listen carefully to understand your issue before anything else.

Walk-in welcomePhone consultationWhatsApp supportNo wait for basic issues
02
Assessment

Free Full Diagnosis

Every device gets a comprehensive diagnostic — completely free. Our certified technicians run hardware and software checks to identify every issue, not just the obvious one. We then document our findings clearly.

100% freeHardware scanSoftware checkWritten report
03
Transparency

Clear Quote & Approval

We present you with a detailed, transparent quote — parts, labor, timeline. No jargon, no vague estimates. You approve every line item before we touch a single component. We never start work without your go-ahead.

Itemized quoteNo hidden feesYou approve firstTimeline given
04
The Work

Expert Repair / Build

Our technicians get to work using genuine parts, professional tools, and proven techniques refined over 8+ years. For PC builds, every component is carefully installed, cable-managed, and tested to perfection before assembly is complete.

Genuine parts onlyCertified techniciansProgress updatesClean workspace
05
Quality Check

Thorough Testing

Before calling you, we run a full quality check. Every function tested. Stress tests for PC builds. No device leaves without passing our QC checklist. If something's not 100%, we fix it before notifying you.

Full QC checklistStress testingBattery calibrationBenchmark runs
06
Handover

Pick Up & Warranty

Your device is returned in perfect condition along with a detailed repair summary. All our repairs come backed by warranty — 30 days for mobile, 60 days for laptops, and 1 year for custom PC builds. You're covered.

Written warrantyRepair summaryPost-service supportFree re-check if needed
Our Standards

What We Excel At

We measure ourselves against the highest standards so you always receive the best.

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Same-Day Completion Rate94%
Customer Satisfaction98%
First-Time Fix Rate97%
Genuine Parts Usage100%
Repeat Customer Rate82%
Speed Matters

Typical Turnaround Times

Mobile Repair📱
30–60 minutes

Screen, battery & port replacements while you wait.

Laptop Repair💻
2–4 hours

Hardware repairs and OS reinstallation same day.

PC Building🖥️
1–2 days

Full custom build with testing and cable management.

Camera Training📷
4–8 weeks

Complete course from beginner to advanced level.

Video Editing🎬
4–8 weeks

Full editing course. Weekend batches available.

Electronics Purchase🛒
Walk-in immediate

In-stock items always ready. Order special items in 2-3 days.

Our Promise

The TechMandir Guarantee

We stand behind every job we do. If you're not satisfied, we'll make it right — no questions, no excuses.

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Free re-repair if the same issue recurs within warranty period
Full refund if we can't fix your device after accepting the job
Genuine parts certification provided with every repair
Data safety guarantee — your files are never touched without permission
Post-service support via WhatsApp for 30 days after pickup
📞 💬